Job Description

Job Description

Job Description

Entrepreneur Magazine’s #1 fastest‑growing franchise brand (#23 business overall), Stratus Clean Pacific Northwest, is hiring a Franchise Business Consultant to coach and grow our Unit Franchise Owners while protecting and expanding key client relationships.

If you want a comfy desk job, this is not it. If you like being in the field, solving real problems, and owning results, keep reading.

What You’ll Do

You will be the primary bridge between our regional office, our Unit Franchise Owners, and our B2B clients. Your core responsibilities:

• Build trusted, long‑term relationships with Unit Franchise Owners and key client contacts.
• Address and resolve client complaints by coaching Franchisees and visiting sites as needed.
• Conduct quality audits / inspections to ensure we deliver consistent, high‑standard service.
• Launch new accounts: coordinate startup, walk sites, align expectations, and ensure a smooth handoff.
• Manage transfers of service between Franchisees when performance, geography, or capacity changes.
• Quote and sell profitable one‑time services (floors, carpets, specialty work) to existing clients.
• Train new and existing Franchisees on operations, customer service, and basic B2B sales.
• Lead quarterly performance meetings with Franchisees focused on quality, retention, and growth.
• Stay current on commercial cleaning trends, competitors, and products to spot opportunities.
• Collaborate with internal teams to translate client needs into clear action plans for Franchisees.
• Work some evenings/weekends as needed for account starts, transfers, or Franchisee trainings.

What Success Looks Like (Scorecard)

Within your first 12–18 months, A‑players in this role typically:

• Improve average quality scores and reduce recurring client complaints in their portfolio.
• Increase revenue per client by selling consistent one‑time services and upgrades.
• Grow the number of stable, engaged Franchisees hitting their income and service goals.
• Maintain strong client retention in assigned accounts.

Requirements

Requirements

• Valid driver’s license and reliable vehicle (local travel is required).
• Associate degree or higher.
• B2B sales experience is required.
• Experience in janitorial, floor care, or carpet care is preferred but not required.
• Bilingual English / Spanish is strongly preferred.
• Proven ability to resolve a wide range of customer issues calmly and effectively.
• Demonstrated leadership: coaching, training, or managing teams.
• Comfortable with field work, site visits, and holding people accountable.
• Proficient with Google Workspace; familiarity with HubSpot, LinkedIn, and CRMs is a plus.

Who You Are (Character)

• Positive energy: you make tough days easier for customers and Franchisees.
• Detail‑driven: you believe how you do anything is how you do everything.
• Organized: you can juggle multiple accounts and tasks without dropping balls.
• High integrity: you do the right thing, especially when no one is watching.
• Self‑directed: you do not need someone standing over your shoulder to hit goals.

Benefits

Compensation & Benefits

• Base salary: $60,000–$70,000 annually, commensurate with experience.
• Commission and bonus opportunities with realistic total compensation of $90,000+ for strong performers.
• Paid sick day, vacation, holiday
• Health benefits (medical, dental, vision)
• 401 (k) and company's matching
• Real career advancement opportunities as our region grows.

How to Apply

Apply with your resume and a short note (5–7 sentences) describing the toughest customer or operations problem you’ve solved, what you did, and the result.

This position is with an independently owned and operated master franchise (Stratus Clean Pacific Northwest).

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