Job Description

Job Description

Hybrid 3 days a week onsite in Raleigh, NC

Our client seeks a ServiceNow CMDB Architect to design, implement, govern, and maintain the CMDB as the source of truth for ITSM processes. The role will own CMDB architecture aligned to CSDM, drive discovery and data population across cloud and data center environments, establish governance and data quality, and integrate with Incident, Problem, Change, and related processes. The engagement requires an architect-level practitioner who defines the roadmap and executes hands-on build, discovery tuning, integrations, identification and reconciliation rules, and health monitoring. The position offers hybrid work with openness to remote candidates as needed.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $85.00 to $95.00/hr. w2

Responsibilities

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• Own the ServiceNow CMDB, including architecture, governance, data quality, and hands-on development and administration.
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• Establish CMDB governance, data standards, and processes to maintain accurate, reliable information.
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• Finalize services, service owners, support groups, and service mappings.
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• Assess the implementation partner’s work, take ownership of the CMDB, and build a roadmap for continued improvement.
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• Personally execute CMDB configuration, Discovery tuning, development, integrations, troubleshooting, and data quality improvements across data center and cloud environments.
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• Work directly with service owners and technical teams; communicate priorities, progress, and CMDB health to leadership.
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Experience Requirements

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• 10+ years of IT experience, including 4+ years with ServiceNow CMDB and recent, in-depth ServiceNow CMDB architecture experience on at least one full lifecycle implementation..
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• Strong hands-on skills in CMDB configuration, Discovery, integrations, and troubleshooting using current ServiceNow tools.
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• Hands-on ServiceNow development and scripting skills, including JavaScript, REST API integrations, and importing and transforming CMDB data.”
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• Experience establishing CMDB governance, service ownership, and service mapping, with knowledge of CSDM.
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• Ability to independently assess needs, develop a roadmap, and complete the technical work.
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• Understanding of data center and cloud infrastructure, including AWS and Azure.
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• Strong communication skills with technical teams, service owners, and executives.
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• Eligible to convert to permanent employment without sponsorship.
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Preferred Skills

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• Managed services experience or another environment requiring broad, hands-on technical responsibilities.
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• Career progression from ServiceNow administrator to developer to architect.
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• Relevant ServiceNow certifications.
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Education Requirements

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• Bachelor’s degree in computer science, IT, engineering, or a related field.
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