Job Description

Virtual Customer Service Representative.

Advanced Home Care

Full-time, Part-time, Contract

Remote | Chicago, IL, United States

The Opportunity

You’re the kind of person who is always looking to learn. You want to grow into something greater and you’re looking for an employer that encourages and supports your professional development. Advanced Home Care promotes advancement and rewards our employees based on individual performance and merit. Sure you’ll have exposure to the team, but all of our people are accountable for their success. Competitive and focused, our team is on a mission to deliver excellence. We also know that this can only be accomplished by supporting our employee growth and development. By providing frequent feedback and consistently measuring progress, we’ve discovered the recipe for success that’s delivered year over year growth since our first year of business. This a culture of winning. At Advanced Home Care we breed winners.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and issues efficiently and effectively.
• Meet and exceed performance targets and KPIs set by the company.
• Participate in training and development programs to improve skills.
• Maintain accurate records of customer interactions and transactions.
• Engage in self-assessment to identify areas for personal growth.
• Collaborate with team members to enhance service delivery.
• Provide feedback to management on customer trends and issues.
• Utilize CRM tools to track customer interactions and follow-ups.
• Adapt to changing customer needs and company policies.
• Contribute to a positive team environment and culture.

Experience/Qualifications

• Proven experience in customer service roles, preferably in a remote setting.
• Ability to meet and exceed performance targets and KPIs consistently.
• Demonstrated ability to resolve customer issues promptly and effectively.
• Strong communication skills across various channels such as phone, email, and chat.
• Eagerness to participate in ongoing training and professional development programs.
• Familiarity with CRM software to manage customer interactions effectively.
• Experience working collaboratively within a team environment to achieve goals.
• Adaptability to changing customer needs and company policies.
• Strong self-assessment skills to identify personal improvement areas.
• Ability to provide constructive feedback on customer trends and service issues.

What's in it for you? (Salary, Commissions & Benefits)

• Enjoy the flexibility of working remotely from anywhere in Chicago, IL!
• Receive a competitive base salary that reflects your skills and contributions.

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